Terms and conditions

1. Services & Equipment

We pride ourselves on comprehensive cleaning – we clean everything. Our team arrives fully equipped with all standard cleaning supplies and equipment necessary to complete the job.

Special Equipment: If your specific service requires specialized equipment (such as tall ladders, carpet cleaners, or specific heavy-duty machinery), you must notify us in advance during the booking process so we can accommodate your needs.

2. Pricing & Hourly Rates

We charge a standard hourly rate of $50.00 CAD per hour per cleaner.

Travel fees may apply outside our no-fee zone; your zone is confirmed when we quote.

• Estimates: Any price estimate provided prior to the service is simply a guideline based on the information provided and is not a final quote. The final invoice will reflect the actual time spent on the property.
• Working Within a Budget: If you have a strict budget, please inform us prior to the service. Our cleaners will prioritize tasks and work efficiently within your requested time limit and budget constraints.

3. Cancellations & Lockouts

We understand that schedules can change, but we require advance notice to adjust our team's dispatch.

• 24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled service time.
• Lockout Fee: The Client is responsible for providing access to the property. If our team arrives at the scheduled time and cannot gain entry, a $50.00 CAD lockout fee will be applied to compensate our staff for their time and travel.

4. Payment Terms

Payment is not required upfront. Upon completion of the cleaning service, we will issue an invoice for the hours worked.

• Due Date: All invoices must be paid within 7 days of the invoice date.
• Accepted Methods: We accept payments via the online invoice link (Credit/Debit Cards), Cash, Cheque, or e-Transfer.

5. Client Responsibilities & Pets

Property Access: Your primary responsibility is simply to provide our team with access to the property at the agreed-upon time.

Pets: We love animals! However, for the safety and efficiency of our staff, please ensure that pets are properly managed. The Client assumes full responsibility and liability for any incidents, bites, or injuries caused by their pets to our staff during the visit.

6. Satisfaction & Refunds

We strive for perfection in every clean. While we do not offer monetary refunds, your satisfaction is our priority.

If our cleaner missed a specific task or area that was previously discussed and agreed upon prior to the service, please contact us within 24 hours. We will arrange to return and correct the specific oversight at no additional charge.

7. Liability & Damages

Because our team is fully bonded, insured, and thoroughly vetted, you do not need to hide your valuables while we work. We treat your property with the utmost respect and care.

In the highly unlikely event that accidental damage occurs during the cleaning process, it must be reported to us within 24 hours of the service. Our liability is limited to the repair or replacement value of the item, covered under our comprehensive business insurance policy.