Privacy policy

1. Information we collect

We only collect information that is necessary to provide you with high-quality cleaning services. The types of personal information we may collect include:

• Identity & contact data: Your name, phone number and, if you provide it, email address.
• Service location data: Your physical address where the cleaning services will be performed.
• Booking details: Type of cleaning required, specific order details, notes, and the requested time or duration for our workers.
• Technical data: Internet Protocol (IP) address, browser type, and device information collected automatically when you browse our site.

2. How we collect data

We do not require you to create an account or register to use our website. We collect information through the following methods:

• Direct interactions: When you fill out the Get my free quote form on our website.
• Communications: When you call us to clarify order details, ask questions, or finalize a booking.
• Automated technologies: As you interact with our website, we may automatically collect technical data using cookies and analytics tools.

3. How we use your data

We use the personal information we collect for the following purposes:

• To schedule, organize, and deliver the requested cleaning services.
• To communicate with you regarding your booking, updates, or to clarify service details.
• To manage our daily operations and dispatch our cleaning staff to your location.
• To analyze website usage and improve our online presence and customer experience.

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share your data only in the following specific circumstances:

• Service providers: We use service providers such as our scheduling software (Jobber), our email provider and our analytics tools. Your name, address, phone number, and booking details are securely entered into Jobber solely for service delivery purposes.
• Our cleaners: Your relevant service details (address, requested service, access notes) are shared with the cleaner assigned to your job. Every cleaner is our employee; we never use subcontractors.
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Payment information

Our website is for informational and booking purposes only. We do not process payments directly on our website, nor do we collect or store any credit card information online. All payment arrangements are handled separately and securely off-site.

6. Cookies & analytics

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

• Google Analytics: We use Google Analytics to monitor and analyze web traffic. This helps us understand how users interact with our site.
• Future marketing tools: We may, in the future, implement tracking pixels (such as the Meta/Facebook Pixel) to deliver targeted advertising. You can manage your cookie preferences through your browser settings or opt-out via third-party platforms.

7. Data security & retention

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your privacy rights

Under Canadian law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of incomplete or inaccurate data.
• Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details below.